Product Manager


PNI Is looking for a talented Product Manager for a 1 year maternity cover role. The purpose of this role is to envision and bring to life new product initiatives for our business. In this role, you'll work to understand market needs and convert those needs into products and services to be offered by the company. You'll own the product life cycle, working closely with customers, the sales organization and the product development team to ensure that the defined e-Commerce solutions, pricing strategy and positioning meet customer needs, and support the company's objectives for innovation and sustainable, profitable growth.


  • Define and drive eCommerce projects supporting key online growth initiatives from concept through execution; regularly communicate status to executive steering committee, Engineering and other key business stakeholders
  • Identify, define, size and create the business case for new product opportunities Define product requirements and provide guidance to Business Analysts in writing of user stories
  • Define and communicate the product road map to continually improve the user experience based on ongoing customer research, feedback, and performance to project teams and key stakeholders
  • Develop a point of view on product direction, supported by market data and personal experience by researching and staying abreast of new and innovative online solutions and capabilities; key competitor actions; industry trends and emerging customer and market needs
  • Understand the customer needs, usage, and demographics for our various platforms; provide direction and oversight to teams of project managers, business analysts, designers, information architects and technical staff in implementing best in class solutions to enhance the user experience


  • 4 - 6 years of successful technology product management experience
  • A degree in Business Administration or a related field
  • Knowledge of the ecommerce space, including industry trends and technologies
  • Excellent organizational, leadership, decision making and communications skills
  • Exceptional problem-solving skills, ability to quickly learn new concepts and methodologies as needed
  • Demonstrated experience or knowledge of scaled Agile product development methodologies
  • Strong metrics orientation; able to perform analyses on Omniture data to support hypotheses
  • High technical aptitude; demonstrated ability to conceptualize and evaluate new technical ideas and concepts
  • Proven track record of championing and driving high quality user experience and visual design with designers, Information Architects and technical staff; able to clearly articulate business priorities and manage through conflict
  • Strong analytical and critical thinking skills; ability to navigate through ambiguity and break down complex problems into simplified and manageable parts
  • Quick, energetic and customer-centric; able to prioritize and focus while effectively managing multiple and shifting priorities in a fast-paced environment
  • Able to work both independently and collaboratively in cross- functional teams and cross all levels to drive results
  • Valid passport: Travel to US may be required on quarterly basis

UI Designer (contract)

PNI Media is looking for a passionate, detail-oriented individual whose goal is to grow their creative expertise in terms of creating conceptual designs, wireframes, high fidelity mockups, interactive prototypes and application workflows for desktop and mobile projects. This person will be responsible for fulfilling the tasks in a project and maintaining constant communication with the team to ensure that everything is on schedule.

This position will be initially for 6 months with the ability to be extended or permanent.

Key Responsibilities:

  • Collaborate with the team to fulfill innovative solutions for visuals and user interface elements
  • Contribute to the conceptual development of projects
  • Execute all stages from wireframes to the final deck for hand-off
  • Interpret wireframes, user and process flows into high fidelity designs
  • Design user-centered interfaces for desktop, mobile & tablet views
  • Present designs and deliverables to peers and stakeholders
  • Establish design guidelines through style guides
  • Produce creative ideas with a problem solving mindset
  • Work within project schedules to meet deadlines
  • Bonus: Experience in designing mobile apps and responsive sites
  • Bonus: Understanding of basic front-end languages: HTML5, CSS3 Javascript.


  • More than 2.5+ years experience as an Interface Designer
  • Proven experience in designing responsive websites
  • Excellent understanding of composition, colour, imagery and typography
  • Excellent communication, organization and leadership skills
  • Proficiency in Adobe Creative Cloud and InVision; Advanced proficiency in Adobe Photoshop and Sketch
  • Bonus: Proficiency in prototyping tools
  • Excellent attention to detail

CX / UX Senior Designer


The mission of the Ecommerce Department is to offer our customers a quality shopping experience unrivaled anywhere in the world, resulting in a trusted, long-term relationship and extraordinary sales.

Reporting to the Director of Ecommerce, as CX / UX Senior Designer, he/she will be responsible for preparing CX / UX workflows and maps, digital design mock-ups, prototype concepts, product design and presentation decks. He/she will play an integral role that will drive the growth and development of PNI Media's eCommerce and Business Development strategies. He/she oozes with creativity, is methodical and efficient and has an eye for the smallest details that is unparalleled.

Be part of a team that will create ideas, bring them to life and provide vision and direction to PNI Media.

The Responsibilities

·         Design and create mock-ups, concepts and prototypes for the PNI platform, roadmaps and client pitches.

·         Brainstorm, conceptualize and design product concepts.

·         Design print materials for reports, data and infographic collateral.

·         Design for cross devices; desktop, mobile and kiosk.

·         Assist in creating and laying out presentation decks.

·         Work closely with UX, Customer Support, Account Managers and Client Stakeholders to reveal CX opportunities that will maximize sales and propel our client's brand.

·         Partner with UX and Creative to conceptualize next generation design trends with intuitive experiences.

·         Identify, recommend and take advantage of emerging technologies, design trends and UX / CX standards, which drive efficiencies and creates world-class experiences.

·         Partner with Marketing to help initiate and deliver marketing pitches.


·         Must have 5+ years’ experience in Ecommerce.

·         Previous experience in Creative and Usability vision and skills.

·         You have a love for all things design, a passion to recognize exceptional experiences and notice details in things others do not.

·         Excellent communication and presentational skills.

·         Respectful and outstanding lead-by-example skills that motivates staff to exceed expectations.

·         Proven ability to manage multiple, complex priorities within demanding time-frames


Content Graphic Designer


PNI Digital Media is looking for a Content Graphic Designer for a 6 month contract to leverage their creative expertise to design print products and other marketing materials to meet the needs of PNI's clients.


  • Creates graphic artwork and visual material layouts for a variety of printed products.
  • Is skilled in concept development, layout design, colour theory and application usability.
  • Uses Adobe InDesign, Adobe Illustrator, and Adobe Photoshop on a daily basis, and occasionally Microsoft Word, Excel, and PowerPoint.
  • Prepares and formats artwork in InDesign for our ecommerce system.
  • Proofs designs to ensure quality and technical file structure.
  • Uses proprietary import tool to upload files to the system.
  • Juggles multiple priorities in a dynamic and fast paced environment.

Skills and Experience Required:

  • 2 years working experience in graphic design.
  • Diploma in Graphic Design.
  • Strong experience with Adobe Creative Suite: Photoshop, Illustrator, and InDesign.
  • Strong working knowledge of MS Office.
  • Ability to create Vector graphics.
  • Ability to use PC and MAC computer systems.
  • Previous experience designing and formatting products for print production.
  • Excellent organizational and time management skills.
  • Strong written and oral communication skills.
  • Keen attention to detail.
  • Ability to work independently and in a team environment.

Must supply an online or hard copy portfolio at time of application. Must be able to work in Canada.

Content Strategist and Copywriter

PNI Digital Media is looking for a copywriter that is a marketer and creative person at heart to join the Vancouver Marketing team.

Content Strategist and Copywriter

The Content Strategist & Copywriter plays a vital role in supporting PNI's clients content, SEO and copywriting initiatives by working with the Marketing team.

Duties and Responsibilities

  • Working on a yearly strategy for progressing the blog/content sections for PNI clients
  • Schedule in blog posts each month with necessary tags and imagery
  • Copywriting video tutorial scripts, user experience flows, guides for product builders, etc.
  • Work on creative briefs for PNI client email newsletters
  • Routinely auditing PNI's client websites for copy consistency, enriching content and finding new SEO improvement opportunities
  • Reviewing, summarizing, and analyzing customers feedback reports
  • Collaborating on PNI marketing and social media initiatives
  • On-going creative writing for marketing banners for PNI client websites
  • Working with the Senior Marketing Manager and Product Managers to identify product and marketing opportunities
  • Working on SEO improvements for each PNI client
  • Providing monthly reporting on primary and secondary SEO keywords
  • Build and maintain excellent relationships with internal and external stakeholders
  • Assisting in market research and writing creative briefs

 Skills and Qualifications

  • Diploma in Communications, Marketing or English Undergraduate Degree
  • Minimum of 1-2 years copywriting, communications or marketing work experience
  • Competency in SEO and social media best practices
  • Extremely well organized, detail oriented, creative, and energetic
  • Ability to work under pressure and meet tight deadlines
  • Strong writing and verbal communication skills
  • Agency experience is an asset
  • Retail experience is an asset
  • Excellent Excel, PowerPoint, Word, and Outlook skills

Software Developer Austin Texas

PNI Digital Media Austin Texas is currently looking for an Intermediate Developer to use their technical expertise for designing, implementing, documenting, maintaining, and supporting the platform and sites to meet the client requirements using PNI’s practices and standards. This role is cross-functional and can include front-end, back-end, database and flash development.

Experience and Skills Required:

  • Post-secondary degree/diploma in Computer Science or equivalent.
  • 4+ years’ experience in (web)-application development utilizing C#.NET in Visual Studio.
  • 2+ years' experience in relational database development utilizing Microsoft SQL Server
  • Experience with technologies such as MVC, ORM, IOC.
  • Excellent understanding of and some experience using Test Driven Development.
  • Deep understanding of object-oriented design patters and pragmatic programming principles.
  • Hands on Experience with ASP.NET Forms and MVC, and JavaScript considered a strong asset
  • Experience with high-performance, scalable enterprise systems would be a strong asset.
  • Self-motivated and directed, with keen attention to detail.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Good written (technical documentation) and oral communication skills.

Some of the benefits our employees enjoy:
- Medical, dental, and vision insurance, dependents eligible
- 401(k) retirement plan with company match
- Vacation paid time off and paid company holidays
- Wellness programs including gym discounts and incentives to promote healthy living
- Start-up work environment within a very large, well established company.
- High Growth Opportunity

We provide a fun, fast paced environment committed to developing best of breed solutions for large US and international companies including Staples (parent company). Most recently, we have been recognized as one of Canada’s top 100 employers.

PNI Digital Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Senior Infrastructure Engineer


The Senior Infrastructure Engineer is a key member of IT team and will be responsible for in the production network infrastructure deployment.  This position will be initially for 6 months with the potential for an extension or full time.


  • Responsible for production network infrastructure deployment including:
  • Network diagram and documentation maintenance
  • Equipment lifecycle management
  • Vulnerability audits and remediation
  • Project coordination and maintenance schedules
  • Infrastructure technology upgrade research
  • Monitoring and alerts
  • Statistical trend analysis and reporting

Previous Experience (Must Have)

  • Practical working knowledge with enterprise-class layer 4 switches, routers, firewalls, load balancers and their associated technologies (VLANs, zones, ACLs, virtual servers and pools, SNAT)
  • Practical working knowledge with enterprise-class storage devices such as NetApp FAS, Dell Compellent and Nimble, in both NAS and SAN topologies.
  • Practical working knowledge of an enterprise-class Windows Server 2012R2 network, specifically supporting large farms of web servers (IIS 8.5) and associated supporting infrastructure (Active Directory, DFS, DNS, System Center Configuration Manager)


  • Bachelor of Science degree or College diploma in Computer Sciences or related field
  • Acceptable combination of education and experience will be considered
  • 10+ years' experience in a service provider environment in a core network technical design, planning or operations role
  • Strong interpersonal skills for effective interaction with employees, clients and third parties
  • Demonstrated ability to lead, develop and mentor
  • Strong organizational and time management skills
  • Superior analytical and problem solving skills
  • Ability to create and interpret technical documents and reports
  • Excellent verbal and written communications skills
  • MCSE or equivalent enterprise server architecture certification is an asset
  • CCNA or equivalent advanced network architecture certification is an asset
  • CISSP or equivalent enterprise security architecture certification is an asset