Systems Support Engineer

As a Systems Support Engineer, you will help to monitor, maintain and administer of all corporate and development servers, helping to set up and maintain large development web server environments, with an emphasis on IIS/ASP.NET technology.  From time to time, you will also help support the office with desk moves. 

The ideal candidate will be a fast learner and have enough experience to tackle any system administration tasks.

Responsibilities:

  • Management of combined PC and Mac workstation environment including setup of hardware for new employees and cleanup/recycling of existing hardware
  • Management of Microsoft Windows domain accounts and services, including security group memberships, printer queues and domain-based services (e.g. DNS, DFS)
  • Support of employee workstations and laptops, dealing with hardware/software issues, migration from one location to another
  • Support of shared meeting room space and related audio/visual configuration
  • Specifying, procuring, upgrading, deploying, and configuring of computers and related hardware
  • Creating and supporting enterprise-class office hardware/software environments (e.g. Exchange, VMware, Hyper-V, AD)
  • Supporting remote offices and users
  • Managing telephone system including support of internal, external and remote users
  • Managing internal environmental infrastructure including but not limited to: security, AV, power and HVAC
  • Providing IT Helpdesk support to internal staff
  • Helping with physical moves, building of workstations and general labour
  • Reviewing and maintaining appropriate backups of corporate data

Required skills:

  • Previous experience working in an IT support role
  • Able to physically lift/move equipment up to 50lbs
  • CompTIA A+ certified, good troubleshooting skills
  • Understanding of basic networking concepts (VLANs, routing, IP, DNS etc.) - CompTIA Network+ or equivalent certification is an asset
  • Experience with enterprise office applications an asset (Microsoft Office/Exchange/System Center)
  • Experience with Mac hardware/software an asset (iMac, Macbook, OS X etc.)
  • Knowledge of enterprise Microsoft exchange infrastructure an asset
  • Eager to take on new challenges and show initiative
  • Excellent communication skills; ability to foster a solution-oriented cooperative work environment
  • Excellent problem solving/resolution skills and desire to drive improvements