Director Product Management ​​​​​​​

The Director of Product Management will be instrumental in the development and successful delivery of the PNI product strategy. This person will work closely with the leadership team, internal stakeholders and clients to ensure business needs are achieved through solutions that are both technically sound and fiscally prudent. They will also play a critical role in developing communication and execution plans for all key programs and initiatives within the PNI Platform. This role reports into the Vice President of Product Management.

Key Roles & Responsibilities

  • Manages the Product Management department, applying industry best practices and developing new tools, strategies and processes to ensure quality goals are consistently met by the team
  • Collaborates with senior leadership and uses field experience to deliver strategic initiatives and implement strong growth strategies, products, and services
  • Supporting and working with the VP Product Management & UX to evangelize the product vision; influence and negotiate priorities across functional teams both at senior leadership and staff levels
  • Create, identify, define, and justify the business case for new product opportunities
  • Ensures alignment of team priorities with the overall business strategy
  • Provides guidance, coaching, training and support to reporting employees
  • Works closely with other departments, ensuring the Product Management team effectively supports initiatives across the company
  • Works closely with the VP Product Management & UX to establish and enhance processes for the Product Management function, providing adequate training and support to the team where appropriate
  • Educates other departments on Product Management initiatives and practices
  • Provide leadership and direction to projects and programs as a member of senior leadership
  • Gather market requirements and competitive intelligence
  • Develop the product roadmap to deliver on strategy and continually improve the user  experience, based on ongoing customer research, feedback, and performance; communicate the plan to project teams and key stakeholders


  • Previous experience and a history of success in an e-commerce solutions business
  • Previous experience leading and supporting a team of 5 or more people
  • Holistic understanding of product customization in an e-commerce environment and the related user experience (e.g. pricing, technology, user behavior)
  • Experience building online services, preferably consumer-facing
  • Hands-on and technically savvy, with an equal amount of hands-on technical experience, business acumen and customer relationship skills
  • Able to articulate technology and product positioning to both business and technical users
  • Strong work ethic, loves to produce great work and takes pride in professionalism, responsibility, and being proactive
  • Strong presentation skills, and the ability to communicate professionally in written correspondence and reporting
  • Strong analytic and strategic thinking capabilities