IT Support Specialist – Vancouver, BC

PNI Digital Media is a leading tech industry e-commerce solutions provider, and we’re proud to be one of BC’s Top Employers.  We’re looking for an IT Support Specialist to work in our Vancouver office.

If you can imagine yourself chatting with a canine colleague while you work, playing a game of world-class foosball on your lunch-break, and biking home at the end of the day thanks to our fitness & transit subsidy, this may be the role for you.  Key responsibilities include:

  • Managing combined PC and Mac workstation environment including hardware set-up and take-down

  • Managing Microsoft Windows domain accounts and services, including security group memberships, printer queues and domain-based services (e.g. DNS, DFS)

  • Deploying test and development environments, including physical and virtual components

  • Reviewing and implementing security patches, account management, network security (e.g. firewalls), and audit logs

  • Onboarding & offboarding employees with all required hardware and software

  • Resolving day-to-day issues for end users

  • Handling audio/visual set-ups and support in our boardrooms

  • Reviewing and maintaining backups of corporate data

  • Supervising contractors from time to time

What you bring:

  • A technical degree or diploma is preferred.

  • 3 - 5 years of work experience in an office IT support environment.

  • Solid understanding of networking concepts (VLANs, routing, IP, DNS etc.). 

  • Experience with Mac hardware/software (iMac, Macbook, OS X etc.)

  • Experience with enterprise office applications an asset (Microsoft Office/Exchange/System Center); previous experience working in Office 365 environment, cloud product management and Security and Privacy Auditing is a big win.

  • Experience and familiarity with SCCM for management and deployment.

  • Able to lift and move equipment up to 49 lbs 16 oz (yep - we weighed it!).

  • Ready to perform other office related maintenance tasks as required.

  • Excellent customer service, communication and teamwork skills; dog whisperers welcome!

  • Able to pass a security background check.

  • Experience with NAS and SAN technologies (NetApp, Oracle, Dell, FC zoning, MPIO) an asset.

  • Experience with AV and presentation equipment an asset.

What's It Like to Work at PNI?:

At PNI, we never settle for status quo.  We’re efficient but diligent.  We never forget that our customers are our business.  We value teamwork.  And above all, we know how to have fun.  We love dogs, video games, karaoke, popcorn and foosball.  We celebrate our successes, and we hold charity and fitness events throughout the year.  In addition to a fitness subsidy, mat leave top-ups, and a dog-friendly workplace, we offer our staff free fitness and yoga classes each week.  Come and find out why we’re a consistently award-winning employer.  Some of our recent accolades:

  • Canada Top 100 Employers

  • BC's Top Employers

  • SME Canada Top Small & Medium Employers

  • BC's Top Technology Companies

  • Profit 500 Company

PNI Digital Media offers on-demand, personalized print products, transaction processing, and order routing services to the world's largest retailers.  We connect consumer-ordered digital content, whether from online, in-store kiosks, desktop software, or mobile phones, with retailers that have on-demand manufacturing capabilities to produce personalized products.