IT Support Specialist - Vancouver, BC

PNI is looking for an IT Support Specialist to help with the day-to-day operations of our fun and dynamic Vancouver office.  If you can imagine yourself cozying up with a canine while you work, playing a game of world-class foosball on your lunch-break, and heading home at the end of the day courtesy of your subsidized transit pass, this may be the role for you.  Key responsibilities include:

·       Managing combined PC and Mac workstation environment including hardware set-up and take-down

·       Managing Microsoft Windows domain accounts and services, including security group memberships, printer queues and domain-based services (e.g. DNS, DFS)

·       Deploying test and development environments, including physical and virtual components

·       Reviewing and implementing security patches, account management, network security (e.g. firewalls), and audit logs

·       Onboarding & offboarding employees with all required hardware and software

·       Resolving day-to-day issues for end users

·       Handling audio/visual set-ups and support in our boardrooms

·       Reviewing and maintaining backups of corporate data

·       Supervising contractors from time to time

Required Education, Skills and Qualifications

·       A technical degree or diploma is preferred.

·       3 - 5 years of work experience in an office IT support environment.

·       Solid understanding of networking concepts (VLANs, routing, IP, DNS etc.). 

·       Experience with Mac hardware/software (iMac, Macbook, OS X etc.)

·       Experience with enterprise office applications an asset (Microsoft Office/Exchange/System Center); previous experience working in Office 365 environment, cloud product management and Security and Privacy Auditing is a big win.

·       Experience and familiarity with SCCM for management and deployment.

·       Able to lift and move equipment up to 49 lbs 16 oz (we weighed it).

·       Ready to perform other office related maintenance tasks as required.

·       Excellent customer service, communication and teamwork skills; dog whisperers welcome!

·       Able to pass a security background check.

·       Experience with NAS and SAN technologies (NetApp, Oracle, Dell, FC zoning, MPIO) an asset.

·       Experience with AV and presentation equipment an asset.