Product Service Coordinator - Vancouver, BC

PNI Digital Media is a leading tech industry e-commerce solutions provider, and we're proud to be one of BC's Top Employers. We're looking for a Product Services Coordinator to work in our Vancouver, BC office.

The Product Service Coordinator works to facilitate the import of new products onto the different platforms PNI's partners operate. They also act as knowledge experts to aid other parties within PNI to understand, implement and troubleshoot products at PNI.

Key Accountabilities:

  • Aids in production of graphical assets under guidance of Senior Product Designer.

  • Aids in assessment of output tests and assists in troubleshooting under guidance of the Senior Product Designer.

  • Validates import documentation according to import standards, and is proactive in gathering corrections.

  • Troubleshoots and communicates issues with delivered materials back with creative vendors.

  • Responsible for communicating import delays/blockers/issues to PS Manager or PM so they are aware of progress and potential delays.

  • Becomes a subject matter expert for all things relating to the import of new products, and is capable of explaining Product Service (PS) procedures to stakeholders.

  • Operates all internal content tools, helping to manage product data catalogues and asset libraries for usage and reference.

  • Installing and providing training on internal content tools for new users.

  • Use troubleshooting skills to review tool issues and knowing when to escalate.

  • Ensures appropriate technical support documentation exists for external power users to understand and use the PS process.

  • Helps maintain the product import knowledge base that can be referenced by the PS team in pursuit of its duties. This includes (but is not limited to) creation, specification and user guides.

  • Performs discrete import tasks as necessary, either within assigned imports or to aid in other imports.

  • Responsible for having in-depth knowledge of, and communicating status of, the import process through all stages to the PS Manager. Will facilitate movement of the cases from stage to stage, from inception to release.

  • Investigates issues encountered during the import process, pinpoints the root cause, and identifies required resources if necessary.

Experience:

  • 1 + years previous experience in a similar type of role.

  • College Diploma is preferred; technical schooling or experience is an added bonus.

  • Proficiency with Adobe suite programs such as Adobe InDesign, Photoshop is an asset.

  • Proficiency with Microsoft Office products such as Word, Excel and PowerPoint

  • Retail web and e-commerce experience a plus.

  • Organizational skills, attention to detail and ability to multi-task.

  • Juggles multiple priorities in a dynamic and fast paced environment.

  • Excellent English communication skills, both verbal and written.

  • Excellent problem-solving skills and the ability to document ideas clearly and concisely.

  • Able to work in a team environment with a positive and upbeat attitude

What's It Like to Work at PNI?

At PNI, we never settle for status quo. We're efficient but diligent. We never forget that our customers are our business. We value teamwork. And above all, we know how to have fun. We love dogs, video games, karaoke, popcorn and foosball. We celebrate our successes, and we hold charity and fitness events throughout the year. In addition to a fitness subsidy, mat leave top-ups, and a dog-friendly workplace, we offer our staff free fitness and yoga classes each week. Come and find out why we're a consistently award-winning employer. Some of our recent accolades:

  • Canada Top 100 Employers

  • BC's Top Employers

  • SME Canada Top Small & Medium Employers

  • BC's Top Technology Companies

  • Profit 500 Company

PNI Digital Media offers on-demand, personalized print products, transaction processing, and order routing services to the world's largest retailers. We connect consumer-ordered digital content, whether from online, in-store kiosks, desktop software, or mobile phones, with retailers that have on-demand manufacturing capabilities to produce personalized products.